AIIntegrating Claude and GPT with Zoho CRM: An Architecture
A field-tested architecture for LLM CRM integration: webhooks, middleware, Claude or GPT calls, safe writeback, token cost math, and PII guardrails.
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RAG vs Fine-tuning — The Honest Answer Nobody Actually Gives You
Every opinion online either pushes RAG as the universal answer or claims fine-tuning is always superior. After implementing both in production at real scale, my answer is more boring — and far more useful.
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