AIIntegrating Claude and GPT with Zoho CRM: An Architecture
A field-tested architecture for LLM CRM integration: webhooks, middleware, Claude or GPT calls, safe writeback, token cost math, and PII guardrails.
9 min readShare this article
Prompt Engineering Is Real Engineering (And I'll Die on This Hill)
I've seen 'prompt engineer' used as a punchline. I've also seen a poorly structured prompt turn a $200K AI integration into a liability. The craft is real. The stakes are real.
vivekkumarsingh.in/blog/prompt-engineering-is-real-engineering
Copy link
https://vivekkumarsingh.in/blog/prompt-engineering-is-real-engineering
Share on social media
Cross-post to blogging platforms
Clicking any platform copies the canonical URL to your clipboard and opens the editor. Paste it as the article's canonical URL to keep all SEO signals on this domain.
More on this subject: Generative AI Engineering.
AIA field-tested architecture for LLM CRM integration: webhooks, middleware, Claude or GPT calls, safe writeback, token cost math, and PII guardrails.
9 min read
AIA working definition of agentic AI for sales, the bounded-agent architecture that holds up in production, and where autonomous follow-up still breaks.
8 min read
AIA tiered architecture for AI customer support on Zoho Desk: RAG-grounded drafts, honest deflection rate math, and tickets you should never automate.
8 min read